Refund and Returns Policy
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Refund and Returns Policy
Distance Selling Regulations (DSR) state a customer has the right to cancel an order if hasn’t been posted or to return a product whiting 14 working days starting the day after delivery.
Note
Any product must be returned in the same condition as you have received , unused in the original packing. If the products are not received in the certain time,or used you may failed the process of refund.
Overview
The shade of the products may be distorted by flash camera or it depends how is adjusted your screen`s device luminosity. So please bear in your mind there may be a slight difference between the real product and what you see in your screen. Shade difference can not be a reason for return from our fault as long is an appropriate colour with the pictures listed and the name described for the product.
To complete your return, we require your order number reference.
Refund
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Full refund will be given including shipping cost only in the situation we`ve sent wrong item or is defect. To avoid any dispute we will require you to send us a picture soon as you have received the product damaged or not as description in maxim 24H since the item was delivered.
Full refund guaranteed if you have not received your product.
There are certain situations where only partial refunds are granted or not accepted for refund:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned 14 days after delivery .
- If the item was used we do not accept return for this circumstances.
- If the reason of return was not appropriate ,incorrect or not honest, but item was returned in the same condition as you have received we will deduct from the total amount shipping fees for sending and returning and also a fee that is retained by bank provider.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items on our costs if they are defective or damaged. If you need to exchange from your reason ,the shipping will be on your costs , contact us in advance to check the availability.
Shipping returns
We will pay for shipping cost in return for the fallowing reasons:
- Item arrived damaged
- Item not as description (different product or different name)
We will send you via email a pre-paid label that need to be used in maximum 3 days. We provide lots of information and measure in description, also full support and suggestions via email, Facebook .So if you are not sure before purchase contact us, otherwise we may not accept return .
You will be responsible that the product to rich to us in the same condition as you have received.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. hen contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Gifts
If you want to return an item from your reasons, that has been subject of “thank you gift” you need to return both the item and the gift. In case of order exchange/replacement you can keep your gift and we will send you the correct product. If you want to return the product for full refund because we may sent the wrong one or if is defective then you must return the gift also.
Coupons
If your order was a subject of coupon in case of return/refund from our fault we will refund only the total amount paid and you will have the coupon to use for your next purchase..
Shipping outside United Kingdom. Products are shipped from U.K ,we don’t charge any taxes,but fees may be applied by your custom border. It is the buyer’s responsibility to pay any customs or duty fees ,if the order is stuck at custom area and if you dont pay and pick up the order we wont approved the refund.